Swivl Review: Features, Integration and Pricing 2023
Swivl is one of the many SaaS companies integrating all facility operations and solutions under single management. Studies show that fatigue is a risk in the 24/7 workplace caused by workload and sleep deprivation. Fatigue causes managers to lose out on leads, leading to financial loss.
Without solutions like Swivl, the facility manager would have the monotonous task of storing information and responding to clients, which, when done 24/7, leads to fatigue. Swivl, with its self-storage automation platform, seeks to bridge the gap by making the lives of the facility manager and clients easier.
Read on for a comprehensive review of Swivl, including its features and benefits to your business.
Swivl Overview
Swivl is a self-storage platform that offers solutions to clients, making renting stress-free. It helps consumers learn the availability of properties, prices, and discounts. This artificial intelligence solution helps facility managers optimize business operations to provide clients with a smooth and efficient rental and management experience of their storage space.
Swivl’s mission is to create positive, more engaging experiences, which is evident in its alternative to email, voice, SMS, web, and Google.
With its leading natural language models, Swivl can answer questions on self-storage and enable operators to make data-driven decisions. The digital assistants help automate crucial client interactions. Swivl helps businesses save costs and time by providing customized services, improved productivity, and maximum customer satisfaction.
Present CEO and co-founder Mason Levy established Swivl AI in 2018 after seeing how much money was lost due to clients’ bad experiences. Determined to change this, he created Swivl to improve clients’ connections with companies and their brands, ensuring their success.
- Established: 2018
- Founders: Mason Levy, Kyle Hall, and Rodolfo Ramirez
- Offices: Denver, Colorado and Atlanta, Georgia, United States
5 Core Features of Swivl
Expert Opinion
Rating: 4.5/5
Swivl is an AI assistant that can respond to frequently asked questions, find and qualify new leads, and guide them to the lease that best suits their needs.
Swivl focuses on changing the way companies connect and engage their users. By automating repetitive tasks, Swivl helps ease the workload on support agents and respond to queries, enhancing overall efficiency.
Swivl offers a forward-thinking, innovative, and customizable solution. With the intelligent customer service and lead-generating features of the Swivl bot, you can target a different customer category and reduce the volume of calls to the call center. You also have a clear understanding of the topics that appeal to customers.
The platform offers current store and inventory information, which facilitates reservation booking. By providing 24/7 automated customer care, we can increase revenue and ease the store manager’s stress. Swivl transforms marketing, sales, and service for self-storage operators.
While Swivl offers many benefits, it could improve a few areas. First, it is expensive compared to several other less costly alternatives. Also, the platform sometimes lags, leaving users stuck between tasks. This may delay how quickly users store data on it or affect information processing.
The platform offers an excellent experience to storage companies. With better and faster responses from the customer support team, the tool can positioned as the only conversational AI platform for self-storage.
Swivl Notable Features
Swivl provides several features necessary to ease communication with clients and improve clients’ rentals without stress. Below are some of the features that make the platform stand out from the competition:
1. Self-Storage Natural Language Processing (NLP) Model
Natural Language Processing (NLP) plays a crucial role in helping businesses understand vast volumes of unstructured text, spanning emails, voice conversations, online chats, survey responses, and other forms of data.
Swivl’s Self-Storage Natural Language Processing (NLP) model learns from over 750,000 customer conversations. Training on such extensive data enables the model to understand your business better and help you auto-converse with customers.
This extensive data provides unrivaled insights into client preferences and behaviors. Swivl, through this wealth of knowledge, empowers operators to refine their business strategies and elevate the customer experience.
Operators can make informed, data-driven decisions that align seamlessly with clients’ needs, promoting enhanced efficiency, personalized solutions, and maximum customer satisfaction.
2. Over 300 Templated Workflows to Customize Your AI Assistant
Not only does Swivl respond to questions, but also powers your AI assistant and lets you customize it with over 300+ templated workflows to make it your own.
Swivl takes business automation to the next level by analyzing questions and executing many tasks based on the request. The AI assistant delivers if the client has a last-minute purchase question, has reserved a unit, or has arrived at their storage units without their access code.
You can stick with industry-standard automated responses or change them to suit you with the click of a button.
3. Facility Management Integrations
The Facility Management Software (FMS) is one standout feature of Swivl. The lack of communication between different technologies and systems in the industry is a prevailing problem in the industry.
For example, data stored in silos can be difficult to share and access across different systems. This can make getting a holistic view of an organization’s data difficult, leading to errors and inefficiencies. Swivl addresses this by establishing connections with widely used Facility Management Software systems, enabling the seamless automation of your storage business.
Swivl’s facility management software (FMS) can seamlessly synchronize details like available inventory, access codes, contact information, and customer account status and present them to customers. Swivl then sends contact information gathered from leads, easing the conversion of potential customers into paying ones.
4. Digital Property Manager
Managing properties can be tasking for facility managers. Swivl, in response, simplifies the management of essential property information, including details like store hours, contact information for managers, and store policies.
As a conversational AI platform, Swivl ensures regular check-ins with customers to keep their information up-to-date, establishing rules to remind tenants about rent deadlines, overdue payments, and impending auctions.
Swivl then sends an automated SMS to new customers, providing instructions about what to expect when vacating their storage unit, access codes, maps, and other relevant details.
5. 24/7 AI-Powered Sales and Support
In many companies, the sales team focuses on bringing in new customers and making sales, but few resources are channeled to ensure customer success. In this age of highly informed customers who can shop from anywhere, your business must always be available, data-driven, and customer-centric.
With Swivl’s automation and AI-powered bots, you can provide 24/7 sales and support while maintaining a personalized touch on a larger scale. The self-storage AI assistant simplifies the process for customers to find answers to common questions. It identifies and qualifies new leads and guides customers toward a lease that suits their needs, ensuring a seamless and convenient customer experience.
Swivl Integrations
Swivl integrates seamlessly with other facility management software, such as Doorswap, G5, Go Local Interactive, Google Business Profile, Hummingbird, SSM, Sitelink, Slack, StorEdge, Storage Commander, StoragePug, and Teams.
1. Doorswap
Doorswap Facility manages inventory, sends leads, checks account status, provides gate codes, and more. Integrating with Swivl enhances the customer experience, providing insights into nearby facilities, inventory, prices, and discounts.
Swivl, through Doorswap, can update lead information, book reservations, and manage accounts. Customer’s experience is taken to the next level, offering a seamless and comprehensive solution for their storage needs.
2. Go Local Interactive
Go Local Interactive provides marketing and insights designed for Self-Storage businesses.
With the integration of Go Local with Swivl, operators can effectively reach and serve their local customers. It ensures a strong and efficient connection between operators and the local customers who need the services.
3. Google Business Profile
Google Business Profile manages reviews and listings while automating Google chat conversations.
Through Google Business Messages, customers can directly engage with a chatbot in real-time. This feature ensures quick support and directs customers to the most relevant part of your website based on their query.
In SwivlStudio’s review section, you can track and respond to customers’ Google reviews within the platform. It streamlines review management and enhances trust and credibility with customers.
4. Hummingbird
Hummingbird stores inventory, sends leads, checks account status, provides gate codes, and more.
Integrating with Swivl enhances customers’ experience, offering a seamless solution for storage needs. When leads land on a storage website, they gain insights into nearby facilities, available inventory, pricing, and discounts. Swivl, through Hummingbird, updates lead information, book reservations, and manages customer accounts.
5. SSM
Self Storage Manager (SSM) stores inventory, sends leads, checks account status, provides gate codes, and more.
Integrating with Swivl enhances the customer experience and provides a seamless solution for storage needs. Swivl, in conjunction with SSM, creates or updates lead information, helps with reservation bookings, and manages customer accounts. When leads land on a storage website, they gain insights into nearby facilities, available inventory, pricing, and discounts.
6. Sitelink
Sitelink stores inventory sends leads, checks account status, provides gate codes, and more.
7. Slack
Slack helps answer and handle customer escalations right within the Slack overflow. If a customer requests to speak with an agent or the automation is not sure enough to answer their question(s), the system sends the query to live agents.
8. StorEdge
StorEdge stores inventory sends leads, checks account status, provides gate codes, and more.
Swivl’s integration with StorEdge enhances customers’ experiences. Swivl can update lead information, book reservations, and manage customer accounts through StorEdge.
9. Storage Commander
Storage Commander helps to get store inventory, send leads, check account status, provide gate codes, and more.
Swivl’s integration with StorEdge enhances customers’ experiences. Through Store Commander, Swivl updates lead information, books reservations, and manages customer accounts.
10. StoragePug
StoragePug makes it easy to maximize every unit and every lead. Swivl, working with StoragePug, attracts more tenants and rents more units. Its simple booking process helps convert leads into rentals.
11. Teams
Teams help to handle customer escalation in your team’s workflow seamlessly. If a customer requests to speak with an agent or the automation is not confident enough to answer their question(s), the system sends the query to live agents.
Pricing and Plans
Like many software solutions today, Swivl does not offer a single pricing option. Instead, it provides a custom price quote for each company. The cost will depend on the robustness of the features you desire.
Contact the sales team to book a demo and get the appropriate pricing.
Terms and Policies
The agreement outlines the terms of use for the SwivlStudio application provided by Education Bot Inc. Accessing the app or services means you agree to the terms of service. The company reserves the right to change the terms of the app and services or terminate user access at any time. Hence, users are to review the terms for updates periodically.
To access the app, a user must create an account. Users are responsible for maintaining accurate information and safeguarding their account credentials. Content submitted by users grants the company rights to use and reproduce it. Users must ensure their contributed content does not infringe on third-party rights. The company is not obliged to monitor content but reserves the right to alter or remove materials.
Customer Support
If you have questions or struggle with Swivl or Hoover, the chatbot is there to engage and reply. You can also send an email to info@tryswivl.com. For more updates, follow them on LinkedIn and Twitter. You can visit the physical offices in Atlanta, Georgia, and Denver, Colorado.
If you are considering purchasing the service, you can schedule a demo to see how Swivl works before you start.
Conclusion
Swivl efficiently streamlines interactions with current and prospective tenants by implementing purposeful conversation automation; this reduces operational costs and contributes to revenue growth while maintaining brand identity.
You can schedule a Swivl demo without spending a dime to learn and gain insights into the only conversational AI platform for self-storage.
Contributors: Daniel IGWE (Technical Writer), Olumide OKESIPE (Graphic Designer)
