TechWriteable Methodology
Our articles provide a detailed examination of the Software as a Service platform and provide expert opinions that help you make better investment decisions.
How we rate softwares
Our rating system scores SaaS platforms from zero to five. This score typically hinges on the platform’s performance in the user experience, features, customer support, integration, and pricing. Each metric gets a maximum of one point.
With this metric, we determine the platform’s ease of use and intuitiveness. We also examine how easy it is to set up the software and integrate it into a company’s existing infrastructure. SaaS platforms with simpler interfaces and more integrations get higher scores.
We also examine and describe the extensiveness of the features the company provides. Beyond the features list, we examine how sophisticated the features are and how well they perform in several use cases.
Regarding customer support, we examine the platform’s support structures and how easy it is to get technical support. Our grading system favors companies with 24/7 customer support and multiple help channels, like telephone, email, and live chat. Companies that provide extensive self-help resources also get an advantage here. More importantly, we check for the responsiveness of the customer support team and how helpful they are when customers get stuck.
Data security is a priority for companies today. We take security seriously too. We check the technology the company has to protect users’ data and their compliance with industry data protection standards. Our grading system typically favors companies with multiple-layer security infrastructures.
For the pricing, we measure the software’s value for money. We achieve that by checking the services available to users and at what cost. Then, we compare the results against other alternative products and the industry average. Companies that provide excellent features and performance at a fair price get better scores. Likewise, our rating system favors companies that offer free trials, demos, and money-back guarantees.