Phenom Intelligent Talent Experience Review

In 2022, 50.6 million US employees quit their jobs. While this only constitutes about 2.5% of the entire US workforce, it still shows the level of productivity that businesses are losing. Reasons for employee turnover typically include lack of growth and progression and inefficient management. Employees desire better management and seek growth opportunities, but most companies don’t provide these.

This is the gap that Phenom identified and is actively trying to fill with its intelligent talent experience platform. In this article, you’ll find a detailed overview of this platform, including its notable features and integrations, to determine whether it fits your needs.

Phenom Overview

Phenom is a global company that aims to connect employers with the right employees. The company is purpose-driven, hoping to help over a billion people find jobs. This company, however, does more than just connect employers with employees. Through AI-powered talent experiences, Phenom reduces the time it takes to complete the hiring process, helps employees develop to their full potential, and ensures their retention.

Phenom’s solution is unique, making it a hub for investors. Since its first funding round in 2013, the company has raised over $161M in seven rounds of funding. The company’s current investors list includes giants like AXA Venture Partners, WestBridge Capital, and B Capital Group. The company’s current valuation is $1.4 Billion after it underwent new funding rounds in 2021.

Phenom is rapidly becoming one of the world’s most trusted companies for talent acquisition and management. Its current customer lineup consists of over 500 companies and continues to expand as Phenom continues to help them deliver personalized experiences.

You can attribute Phenom’s entire success to the words of its co-founder and CEO; “My belief is that when you cultivate a culture that is as robust as your purpose to help one billion people find the right job, you see your staff come to life with all the best qualities: curiosity, responsibility, intensity, self-confidence, and positive thinking.”

• Established: 2011
• Founders: Mahe Bayireddi
• Offices: United States (Headquarters), India, United Kingdom, Germany, Israel, and Netherlands

5 Core Features Of Phenom

Expert Opinion

Rating: 4.7/5

The Intelligent Talent Experience Platform collapses the necessary features for talent recruitment and sourcing into a single software.

Due to the sheer number of features that it provides, users may perceive the Intelligent Talent Experience platform as sophisticated. However, this is also one of its areas of strength. Phenom can conveniently perform various functions, and segment them into different categories.

Phenom provides customized pricing with this software, which is commendable. Many other businesses in this category have also taken this approach. The challenge is that this always leaves prospective clients in the dark, especially when customer support is not responsive. 

Some useful additions would be to offer a time-limited free trial for this platform or utilize a pay-as-you-go model. The first enables customers to experience what they want to buy firsthand, while the second ensures the company retains its profits.

Currently, the level of customer support that Phenom provides can handle most of the needs of an organization. However, responses can sometimes be slow due to the absence of real-time communication. Emergency situations may arise that require urgent support. To handle these, the company can provide a live number that users can call and quickly get solutions.

Notable Features

Here are the major features of the Intelligent Talent Network:

1. Comprehensive Talent Acquisition

Phenom’s Intelligent Talent Experience platform ensures that a company identifies and secures the best talents. It typically does this by providing platforms for talent sourcing and identification, candidate engagement, recruiting, and content management systems.

Phenom holds virtual career fairs at universities and colleges where companies can attract fresh talents. Employers convey their brand and company culture, hoping to garner interest. These companies also promote internships and available gigs, all on the Phenom platform. It has a talent marketplace where job applicants review a list of the roles they are best fit for based on their skills, location, and interests.

Phenom then ensures that companies recruit their desired talents faster by eliminating manual processes, such as resumes and profile parsing. The company also keeps these applicants updated with the in-built content management system. AI-powered candidate matching and scheduling also gives better recruitment results, saves time, and improves organizational efficiency.

2. Effective Talent Management

Talent Management deals with how the company develops the quality talents it has acquired. This generally takes many forms, such as training and education, mentorship, and frequent assessments. Phenom provides a platform to achieve all these.

You can easily pair new staff with mentors or add them to employee resource groups. Employees can also monitor their career progress by taking a look at their career paths or make passive income through side gigs. With Phenom, HR can align employees’ development with the company’s overall objectives.

3. Advanced Integrations and Interoperability

Phenom ensures interoperability among virtually all employees of a company. Whether as an HR or a manager, you can monitor how employees perform. Phenom uses low-code and no-code templates for most of its features to ensure anyone can effectively operate the platform.

You can easily configure the platform for job applications without writing a single line of code. You can also match talents to areas of best fit and use preconfigured form development to deploy faster and save time. The developers intended this platform to be company-wide, meaning it can integrate with various apps and software programs.

4. Reporting and Analytics

Reporting and analytics are two important ways companies track progress and performance in their operations. Phenom sends real-time alerts to employers during recruitment exercises. 

The company can view the analytics of where most of its talents came from and how its recruitment strategies are working across all platforms. This makes it easy to identify which areas need more attention. Phenom reports employees’ performance to managers and HR professionals for effective talent management. 

Phenom Talent Analytics provides a comprehensive view of the company’s entire talent acquisition and management journey. Employers can see which of their posts candidates interact with the most. They can also measure campaign performance to identify trends and opportunities and understand which channel pulls the most interest.

5. Centralized Dashboard

The dashboard helps to centralize reports from various Phenom’s features. Without it, it may be difficult to keep track of all the activities going on within the platform. 

Phenom’s dashboard provides actionable and real-time information on recruitment exercises and talent management. Once a manager discovers an improvement area, they can easily communicate with the desired party straight without leaving the dashboard.

Phenom Intelligent Talent Experience Integrations

Phenom Intelligent Experience utilizes an application programming interface to integrate with a company’s already existing HR and recruitment tools. You can write custom integrations or utilize pre-configured automation and workflow templates to kickstart the two-way integration.

Greenhouse is one tool that seamlessly synchronizes with Phenom. Phenom’s products that integrate with Greenhouse include personalized career sites, candidate relationship management (CRM), talent analytics, and employee internal mobility. You can create a job board API key on the Greenhouse platform and send it to Phenom. This key authorizes you as a user. With it, you can synchronize workflows between both platforms.

Other software programs and websites that work well with Phenom are human capital management (HCM) tools Cornerstone OnDemand, Oracle Fusion Cloud, and UKG. Phenom also integrates with applicant tracking systems (ATS), BI, performance management, job distribution, and LMS tools. You can easily set up workflows on programs like SAP and Workday to enhance business operations.

Plans and Pricing

As with numerous enterprise resource planning tools, Phenom doesn’t provide a list of its plans and their pricing on its website. You can contact the company via various channels, such as by email or by filling out a form. A support staff will reach out to you and ask about details, such as the business’ size and needs. With this, they can develop a custom and personalized intelligent talent experience platform for the business.

Terms and Policies

Terms are necessary for sustained relationships between a service provider and a customer. They highlight how the provider expects the customer to use the service. Phenom provides these details on its website. If you don’t agree with these terms, you can contact Phenom’s support to forward your concerns. However, until you reach an agreement with the company, it’s advisable not to use any of Phenom’s products.

The core details from the terms are that you need to register before using the intelligent experience platform. The company also prohibits reproduction, alteration, or modification of this software, which can lead to access suspension or revocation.

Phenom is a privacy-focused company. You can see this from the security mechanisms the company set up for its users. It houses its physical servers with Amazon Web Service, which has various accreditations, including ISO 27001, SAS 70 Type II, and PCI Level 1. The company also utilizes firewalls to restrict unauthorized users and allow only authorized ports and protocols.

The company can collect various kinds of data, including personal and system data, to deliver better experiences across its products. Personal data include full name, email address, and billing information, while system data are details like IP address, cache, and location. On the client’s side, a username and a password help secure this.

Customer Support

If you encounter any issues with the Intelligent Talent Experience Platform or another Phenom tool, there are various ways by which you can reach customer support. You can access support from the menu on the platform or from the website. From your first interaction with the website, a chatbot welcomes you. This bot can provide basic information about Intelligent Talent Experience, collect your information, or connect you with an agent or staff.

To get more personalized support experiences, you can head to the “Contact Us” page to see all the different kinds of support that Phenom offers. You can submit a ticket to get technical support and find information in the user community. There’s even a Phenom Explorer, which is like a training platform for all Phenom’s tools. Each training consists of courses, and you get certifications when you complete each.

You can also join the Phenom partner network, discuss with their media team, or see the list of available careers within the company. You can also visit the company’s six offices at any of the locations below:

United States

300 Brookside Avenue
Building 18, Suite 200,
Ambler PA

India

6th Floor, Plot No 5 & 6
White Fields Road
Kondapur, Hyderabad

Netherlands

Haringvliet
100 3rd Floor
3011 TH Rotterdam
Netherlands

Israel

Pinhar Sapir 8
Nes Ziona
Israel

Germany

Leonrodplatz 2
80636 Munich
Germany

UK

15 Bishopsgate
London, EC2N 3AR
United Kingdom

Conclusion

The Intelligent Talent Experience platform provides a holistic solution to challenges like employee turnover and inefficiency. The platform ensures that companies hire right and manage their employees well. It’s a recommended tool for any employer due to its numerous features.