Hyro AI: Review of the First Adaptive Communication Software

Effective communication is key to customer satisfaction. While that may seem like common knowledge, scaling businesses often struggle to stay on top of communications with their growing customer base. One solution to this challenge is to use a tool that can manage and streamline interaction with several customers simultaneously without losing the human touch.

Hyro AI is one such tool that can help you maintain personalized customer support assistance for all your clients and prospects. Therefore, this article will critically examine its features, integrations, and pricing to determine if you need this solution to boost your team’s productivity.

Hyro Overview

Hyro builds on advanced artificial intelligence technologies and acts like an AI-powered virtual assistant for various customer management processes. It possesses excellent conversational prowess, enabling you to finally say goodbye to poor interactive voice responses (IVRs) and rigid chat boxes.

Israel Krush and Rom Cohen founded Hyro in 2018. The goal behind the innovation was to help companies foster better communication by simplifying their interactions on several platforms. With this mission, Hyro projects better business-customer relationships for all its subscribers.

Considering that every business needs to develop excellent communication, Hyro finds relevance with businesses across several industries. However, the company focuses on business in the healthcare industry. Patients can schedule appointments by conversing with or messaging the AI assistants.

Over the years, Hyro has helped over a thousand businesses improve customer interactions on their call centers, websites, mobile apps, and more. So far, the company has aided over 100 million successful conversations, including routine calls, messages, personalized services, and more. 

In 2021, the company raised $10.1 million in Series A funding. At the end of the Series B funding held in May 2023, Hyro raised an additional $20 million to advance its unique services. 

Macquarie Capital, Black Opal, Liberty Mutual Strategic  Twillo, and Spero Ventures are numerous companies investing in Hyro. The company also partners with several companies, including Yardi Technology, Gozio Health, Avia Marketplace, and Panda Health. 

You can see the full list of partners here. 
Hyro’s efforts to improve client communication, especially in the healthcare industry, have not gone unnoticed. In 2021, they were named the Microsoft Partner of the Year. According to Sally Frank, WW lead- health and life sciences at Microsoft, “Hyro earns designations like Microsoft partner of the year due to their grit, values, and culture.”

• Established: 2018
• Founders: Isreal Krush and Rom Cohen
• Headquarters: New York, United States

5 core features of Hyro AI

Expert Opinion

Rating: 4.8/5

Our overview of the Hyro AI’s interface points to the company’s focus on better customer experience. 

The software is intuitive and easy to use, even for people with less technical experience. Users can spend less time to set up and implement their chat tools. One challenge is that Hyro takes time to review the changes you made to the assistant.

Regarding its performance, Hyro excelled in providing conversational AI assistance. The software seamlessly helps to complete monotonous tasks, such as scheduling appointments and answering inquiries.

An impressive fact about this conversational AI is that it isn’t intent-based and adapts to your enterprise. It is constantly learning and devising ways to fill up its knowledge. However, Hyro AI only provides its services in the English language. Expanding their reach and offering their services in other languages would be welcomed.

It is also worth mentioning the innovative service Hyro AI is providing in healthcare establishments. It makes performing physician searches, healthcare IT help desk, and FAQ resolution easy. Upon signing up for Hyro AI’s service, the customer success team is there to help you throughout the onboarding process, including the necessary integrations.

As with all SaaS software, there is always room for improvement with the user interface. And as Hyro continues evolving, more features can be added to their product. The company could add more integrations to cater to larger and growing organizations.

Notable features Hyro AI

Hyro provides a unique solution to healthcare businesses aiming to improve their customer support experience. Below, we highlight some of Hyro AI’s notable capabilities.

1. Conversational AI assistants

You can avoid burn-out in staff, achieve better engagement, and attain overall operational scalability and efficiency with Hyro’s conversational AI assistants. This AI assistant is ever-learning and scrapes data automatically from APIs, CSVs, external databases, and CRMs. 

It translates the information gathered into a knowledge graph and automatically updates itself as the data in the database changes. 

With technological advancement, intent-based chatbots are becoming a thing of the past, as they are slow to build, impossible to scale, and relatively hard to maintain. Hyro’s unique natural language processing model relies on the data gathered from various channels to create human-level conversations across support channels.

Hyro’s AI assistant spends significantly less time adjusting to your specific use case and audience. The software is built to operate as a skilled, out-of-the-box member of the team designed to grow with your enterprise. It can attend to numerous queries simultaneously inquiries without fatigue and resolve over 85% of tasks while also ensuring personalization. 

Now, support teams can focus on more complex cases while you optimize operational efficiency by automating repetitive tasks. You can also eliminate the onboarding stage because it comes pre-loaded with core competencies. These competencies include

• Catalog/directory search
• Scheduling management
• Prescription refill:
• Billing and Registration
• Smart routing
• Form filling
• FAQs
• Call-to-Text (SMS deflection)
• Site search

2. Call center automation

Call centers typically handle large volumes of queries daily, although a larger percentage of these queries repeat themselves. This is the primary cause of long wait times, missed calls, and poor user experience. Hyro’s call center automation protects understaffed customer support teams from overload by handling routine tasks and resolving higher call volume. 

This tool automatically resolves or deflects 65-85% of calls with end-to-end encryption. The remaining calls are quickly routed to live agents in relevant departments that can resolve the issue. Simply put, Hyro AI automates routine calls, directs calls to the right channel, and deflects simple calls to SMS. 

Hyro’s call center automation is powered by natural language understanding (NLU) technology. This technology helps the software understand messages’ content and context. With this tool, you can scale rapidly and achieve higher call volume without additional costs. 

With the call center automation, you can complete the following tasks:

• Scheduling management
• Authentication
• Payments and billing
• FAQ resolution
• Password recovery
• Tickets management
• Lead generation
• Prescription refill
• Account and order management

Hyro states that enterprises using this tool can expect up to an 85% average success rate for end-to-end automation, a 95% success rate for SMS deflection, and five million annual calls resolved successfully. You can request a demo to understand this feature better.

3. Conversational intelligence and analytics

Hyro AI empowers IT, customer engagement, and operations teams to collate and act on conversational data across the enterprise’s communication channels. The software achieves this by accessing historical data, including chat logs and call recordings.

Hyro digs through several scripts to find the needed data by applying deep filters, such as timeframe, keywords, and utterances. This allows you to discover customers’ pain points and take a step closer to resolving them. 

With this feature, you can execute effective digital strategies with fool-proof KPIs and transparent reporting. This can inform your business decisions and eliminate the guesswork clouding channel engagement, user behavior, and customer journey. 

Key benefits of conversational intelligence and analytics include:

• Better management
• Improved engagement and marketing
• Elevated support and management

Hyro AI Integrations

Hyro can integrate seamlessly with several of the world’s leading solutions and software. The software works well on various browsers on both mobile and desktop devices.

To enhance functionality and compatibility with existing workflow, Hyro AI offers integration capability with different third-party platforms and applications. As Hyro AI is common to the healthcare industry, it integrates with electronic health records (EHR) systems. With this, healthcare providers can securely access and input patients’ information.

This software integrates customer relationship management (CRM) systems alongside several messaging and communication platforms. Integration with communication platforms enables Hyro AI users to interact with customers through familiar channels. Likewise, Hyro’s integration with Yardi helps real estate stakeholders retrieve information on their investments and interact seamlessly with one another.

Plans and Pricing

Hyro does not have publicly available pricing information on its website, but you can always contact the sales team. To do this, you can request a demo on their website. You’re required to fill in your name, business email address, and company name. You will receive an email to schedule a meeting with one of the company’s representatives immediately. 

The company will provide a unique quote specific to your business needs during or after the meeting.

Terms and Policies

Hyro AI does not offer its services to minors. You must be above 18 to use the software.

The company has appropriate measures to protect your data. However, the company can use your personal information to improve their website. They may also send advertisements or marketing communications that may interest you. 

The company may also use this information to contact you regarding specific programs you may have registered for to confirm and authenticate your access to parts of the website. 

Should you need to delete your account, you can do so by emailing privacy@hyro.ai. On terminating your account, the association between your account and stored information will no longer be accessible through your account.

Customer Support

You can contact customer support by requesting a demo and completing an online form.  Information the company requires includes your name, business email address, and company name. You’re also to select an option for how you heard about the company. 

After this, a message will be sent to your email address immediately. This email confirms that your demo request has been received and that a Hyro AI member will contact you to schedule a meeting time. There are also resources, such as videos, blogs, and FAQs, available on the website to get answers to questions you may have pending the scheduled meeting.

Conclusion

Hyro AI software was crafted for businesses that require adaptive communications for their users and employees. With a large customer base comprising real estate, healthcare, and e-commerce businesses, Hyro is set to drive digital transformation with conversational AI that defies convention.

You can join the Hyro alliance and get access to tools that can help you drive revenue, deliver excellence to your ecosystem, and scale up sales momentum. So what do you think? Is it a worthy investment?

Contributors: Roseline (Writer), John Ayanye (Graphics Designer)