Dialpad AI Voice Review: Rating, Features, Pricing & Terms
It’s the 21st century, and we’re in the spectre of AI global dominance. Many businesses seek ways to streamline communication systems and gain a competitive advantage. What if there was an AI tool that could help you improve communication within your company?
Whether via calls over the internet or text messages, the software can enable you to analyse your conversations and facilitate efficient collaboration among teams. Well, Dialpad AI voice is the answer here.
Dialpad Overview
Dialpad AI is a reliable cloud telecommunications platform offering businesses video, messaging, and integrated voice functionalities to improve team engagement. When you use this software for your business, your phone system will be intelligent enough to transcribe and analyse your conversations with your clients or team.
This software includes four integrated products, including Dialpad Sell, Dialpad Talk, Dialpad Contact Center, and Diaplad Meetings. Dialpad combines meetings, messaging, voice, and video features through these products in a single dashboard for easy access from any device. Besides, it supports international, local, and toll-free numbers.
With its outstanding solutions, Dialpad aims to increase sales, foster seamless team collaboration, and support customer service. Whether you focus on real estate, technology, legal, healthcare, education, or the retail industry, the software is designed to meet your unique needs. What’s more? Dialpad originated as a software which combines UberConference and Google Voice capabilities to revolutionise how businesses interact with customers. It integrates with popular enterprise platforms like Microsoft 365, Salesforce, and G Suite.
- Established: 2011
- Founder: Craig Walker
- Offices: United States (Headquarters), United Kingdom, India, Japan, Canada
5 Core Features of Dialpad
Expert Opinion
Rating: 4.3/5
Dialpad is an ideal phone system for businesses seeking AI to streamline their communications.
Factors like scalability, outbound and inbound communication capabilities, and integrability are essential if you’re considering an AI telephone system to improve teamwork and productivity. Thankfully, Dialpad meets the these requirements and more, providing AI assistance for efficient business communication.
Dialpad offers multiple incredible features, one of which we love is its call management. For businesses with remote employees, the platform makes it possible to connect with individuals worldwide by making calls through several carriers. Worthy of mention is its real-time analytics, which makes it easy for you to monitor ongoing calls, response times, and customer agent availability. You can also use it to create leaderboards that track employee performance.
Aside from its expensive video conferencing add-on, Dialpad is an excellent modern phone solution for small businesses, remote teams, non-profit organisations, and entrepreneurs. The software’s coaching feature helps companies monitor their calls by pointing out when they’re using many filler words to appear professional or speaking too fast to a client.
Although the platform only allows 10 meeting participants to ensure enhanced engagement, increasing this figure will allow flexibility. Dialpad’s innovative functionalities set it apart from its peers in voice intelligence because it enables businesses to interact more effectively.
Dialpad Notable Features
The following are Dialpad’s powerful features:
1. AI Voice
AI Voice is one of Dialpad’s powerful features that enables you to transcribe calls in real-time. It goes beyond being an AI assistant, as it helps identify action items like uncompleted tasks and incoming calls.
Best of all, the feature helps reference past calls and texts via its transcription functionality. You’ll appreciate AI Voice whenever you want to send a call conversation by email.
2. Call Routing
It’s impossible to answer all incoming calls on the first ring. This is where call routing comes into play. It allows you to determine team members who will receive incoming calls. You can outline the hours to route calls to your employee’s devices through the feature. This way, you never have to miss any incoming calls.
Dialpad offers two excellent call-routing functionalities. First, the platform lets you direct calls based on the caller’s location, which helps send calls to the proper regional salesperson or local office automatically. Second, it allows you to designate a backup phone number in case of an internet problem. This ensures that you won’t miss calls during an outage.
3. Automated Post-call report
Get summary reports of your calls, action items, transcripts, and notes in your email with this feature. With Dialpad’s automated post-call reports, you can quickly track your team’s daily tasks and remember details during a call or meeting. This helps ensure efficient employee management, saves time, and improves productivity.
4. Live Speech Coaching
For recommendations on how to better address customers on the call, Dialpad provides a live speech coaching feature. For example, if you just onboarded a team member, it assists in monitoring their customer interactions and providing coaching to improve professionalism.
It also helps you identify specific data, providing relevant information to your customers. Suppose a discussion is about your product’s pricing. This feature will automatically display the relevant pricing information in Dialpad’s dashboard.
Besides, live speech coaching can alert you if you’re using filler phrases or words like “um,” “you know,” and “like” during a conversation. This voice intelligence functionality lets your employees display proper phone etiquette during customer interactions. You can enable this feature in Dialpad AI settings.
5. Real-time Reporting and Analytics
Whenever you work with data, it’s important to track results. Thankfully, Dialpad has an in-depth analytics dashboard to monitor real-time metrics. Here, you can analyse your abandoned calls, text messages, and call volume data.
Notably, the feature lets you identify lost opportunities, review customers’ feedback, and search through text messages and call transcripts. Unlike other virtual phone system providers with a complex dashboard, Dialpad presents data using heat maps and graphs to highlight areas for improvement.
Dialpad Integrations
Dialpad excels in its ability to integrate with third-party platforms and tools seamlessly. This makes it simple for you to import contacts and collate real-time data. With these integrations, you can add action items the platform AI assistant has identified to your calendar with a click.
Here are software that integrate excellently with Dialpad:
- CRM software: Copper and Dynamics 365
- Google G-Suite
- Salesforce
- Help desk software: Zendesk, Front, HappyFox
- Office365
- Pipedrive
- Shopify
- Zoom
- Slack
- Rippling
- Forethought
- Intercom
- Zapier
Plans and Pricing
Dialpad’s pricing is quite affordable compared to its competitors, making it the perfect choice for entrepreneurs and small businesses. The software goes further to provide users with a 14-day free trial. This way, your company can enjoy the benefits of staying connected in a unified platform risk-free.
Users also have the option to choose between an annual or monthly plan. Keep in mind that the platform provides several add-ons like toll-free numbers and room license fees at extra cost. The following are Dialpad’s available plans:
1. Standard
This plan is reasonably priced at $15 per month for the annual plan and $23 per user month. It’s best for businesses with about two to four employees. For seamless productivity and collaboration, it only allows integration with Microsoft 365 and Google Workspace. You’ll find this plan cost-effective as it enables you to save up to 35% on the annual billing.
Features:
- Unlimited calling and texting
- Voicemail transcriptions
- AI-powered call
- Real-time analytics and reporting
- SMS and Multimedia messaging service (MMS)
Pricing:
The Standard plan is priced at $15/month.
2. Pro
If you want to upscale your company’s communications, the Pro Plan is an outstanding pick. The annual plan costs $25/month, while the monthly plan is $35. By subscribing to this plan, you get over 40 integrations, including CRM integrations for Hubspot, Zoho, and Salesforce.
Features:
- 25 ring groups
- Local numbers in over 70 countries
- Global SMS capabilities
- Multiple phone numbers
- Open Webhooks and APIs
Pricing:
The Pro plan is priced at $25/month
3. Enterprise
Companies requiring multiple communications systems to manage a broad audience will appreciate this plan. The pricing is only available by quote. Dialpad does this to provide users with a custom plan that meets their needs.
Features:
- Unlimited ring organizations
- Unlimited office locations
- 100% uptime
- Data retention
- Dial-by-extensions
Pricing:
The Enterprise plan is a customized price.
Dialpad Analytics Plan & Features Comparison Table
| Dialpad Plan | Standard | Pro | Enterprise |
| Monthly Pricing (User/Mo) | $15 | $25 | Tailored pricing |
| Annual Pricing (User/Mo) | $23 | $35 | Tailored pricing |
| Additional Phone Lines | None | Local or International Numbers | Local or International Numbers |
| Meeting Duration | 45 Minutes | 5 Hours | 5 Hours |
| Hold Queues | No | Yes | Yes |
| Office Locations | No | !0 Offices | Unlimited Offices |
| International SMS | No | Yes | Yes |
| Ring Groups | Maximum of 3 | Maximum of 25 | Unlimited |
| Phone Extensions | No | No | Yes |
| Integrations | Microsoft 365 & Google Workspace | Google Workspace, Zoho, Microsoft Teams, Salesforce, HubSpot, Zendesk, ServiceNow, Zapier, and Slack | SSO providers like Okta, OneLogin, and Azure AD |
Terms and Policies
Dialpad AI states that once you agree to its terms, they will remain in effect till you terminate their service. The company only collects users’ personally identifiable data. It records your contact, billing, location, telephony, and device and session information.
Diaplad further outlines how it uses users’ data to deliver its services. For example, the software uses your device and session data to perform backups and disaster recovery. As regards billing, it operates a no-refund policy. Once you subscribe to a plan, Dialpad charges you the current fee, and in the event the subscription lapses, all your calling credits will expire.
The software reserves the sole right to terminate your account at any time. Upon termination, Dialpad deletes all your information. For this reason, performing regular backups is vital to avoid losing information upon account termination.
Customer Support
The level of customer support Dialpad provides varies according to its plans. Standard users only get weekday support via chat and email, while Pro users enjoy 24/7 live agent support.
Of all plans, the platform gives priority support to Enterprise subscribers.
Therefore, Enterprise subscribers get priority routing, a dedicated support contact, an account manager, and professional installation services.Aside from providing users with multiple support channels, Dialpad offers knowledge-based articles, tutorials, live chat, and user forums across all plans.
So, you’ll unlikely have any problem finding answers to your phone system questions. We texted its chat support, which connected us to a representative in seconds. The platform typically supports web-based, iOS, Android, and desktop devices.
You can also reach Dialpad through its social media pages:
You can also visit any of their global offices if you reside in the following regions:
Corporate Global Headquarters
United States of America
3001 Bishop Drive Suite 400A
San Ramon, CA 94583
+1 415 469 1690
San Francisco, CA
650 California St Level 7,
San Francisco, CA 94108
+1 415 469 1690
San Jose, CA
333 West San Carlos Street
San Jose, CA 95111
+1 415 469 1690
Austin, TX
101 W 6th St.
Austin, TX 78701
+1 415 469 1690
Phoenix, AZ
Block 23 101 E Washington St,
Phoenix, AZ Suite 08W110
Vancouver, BC
1100 Melville St #400
Vancouver, BC V6E 4A6, Canada
Tokyo, JP
Shibuya Scramble Square 39th Floor
2 Chome-24-12 Shibuya,
Shibuya-ku, Tokyo 150-6139, Japan
+81 050-1748-7711
Sydney, AUS
320 Pitt St
Sydney, NSW 2000
+61 260-581-007
London, UK
1 Waterhouse Square
London EC1N 2ST
+44 203-048-4377
Bengaluru, IN
Salarpuria Magnificia 13th Floor
78 Old Madras Road
Mahadevapura, Bengaluru,
KA 560016, India
Verdict
With features that facilitate meetings and voice calls to increase productivity, Dialpad is a game changer in the cloud-based communications industry. Although the service is limited to 45-minute sessions, you can upgrade your plan for longer meetings.
Dialpad is highly beneficial for sales-focused or customer service businesses that prioritise employee training. Through its intuitive and easy-to-use platform, you can always stay on top of your business’s communications.
Contributors: Yinka ODUFOTE (Technical Writer); OGUNRONBI John Ayanfe, (Graphics Designer)
