CCC Intelligent Solutions Review 2023

It’s not all companies that provide advanced technologies for clients in the automotive and insurance industry. However, CCC Intelligent Solutions does this for their clients. These clients further use the company’s technologies to deliver quality services to their customers. With the right solutions, they provide personalized experiences and make smart business decisions that drive growth. 

But, how do you get access to these technologies that provide seamless services to customers? This article will help you out. Here, you will learn how CCC Intelligent Solutions uses technology to accelerate digital transformation. Follow us as we review CCC’s features, pricing, and policies.

CCC Intelligent Solutions Overview

CCC Intelligent Solutions is a technology-leading solutions provider that delivers accurate results through its advanced cloud-based SaaS platform. It offers digital and data services to two primary industries: automotive and insurance. 

Established in 1980, the company has over four decades of experience performing services for different industries. With the help of its advanced technology and deep insights, the company connects businesses to improve work operations and accelerate growth opportunities. 

Since it also knows the importance of data in the global market, it analyzes and transforms complex data into actionable insights that deliver actual returns on investment. It also helps businesses work smarter and provide better opportunities for their consumers. 

So far, the company has over 27,000 collision repair facilities in the United States. Its technology has also processed over $1 trillion worth of claims data. CCC is recognized as one of America’s best midsize employers by Forbes and has received other accolades. 

• Established: 1980
• Founders: Howard A. Tullman
• Offices: Chicago, Atlanta, Alabama, Los Angeles, South Dakota, and China.

5 Core Features of CCC Intelligent Solutions

Expert Opinion

Rating: 4.7/5

CCC Intelligent Solutions software is convenient and easy to use. We discovered that it’s user-friendly and provides solutions in various ways. First, it is effective for solving scheduling problems. It has a great calendar feature that books each customer into the system when they get scheduled. It then inputs all their information, so you don’t have to go back and forth with the process. 

Its artificial intelligence software also has excellent tracking features. For instance, it can track where a particular car is in the repair process. What makes it more versatile is that it can easily update customers about the state of their vehicle, whether through texts or emails. 

However, we discovered that the company’s software can sometimes be slow. For instance, uploading a file often takes 15 minutes or more.

Also, there are times when the system shuts down unexpectedly. When it is down, you can’t do any work until you call IT for support.

Its network management solution is a brilliant estimating tool. It allows you to manage the claim information and estimate vehicle damages. In the case of damage, the software loads crash data using the vehicle’s VIN and computes the total loss valuation for the user. You can also download estimates directly from insurance companies. 
In addition, the IoT and exchange software is valuable for assessing damages. CCC Intelligent Solutions is a great tool for documentation and reference purposes. It serves as a reference point to know the full extent of what your claim must have done to others. It does this by capturing and managing the photos of damages so that you can fully see and understand the situation.

Nonetheless, CCC provides an excellent service for its users in the automotive and insurance industries. It’s a great option for businesses considering an efficient work process that satisfies their customers.

Notable Features of CCC Intelligent Solutions

CCC has five prominent features that it utilizes to perform its services. These features include:

1. Customer Experience

CCC Intelligent Solutions prioritizes your relationship with your customers. It doesn’t see it as a series of events. Instead, it sees it as an avenue to improve their experiences with your business. 

From the initial engagement to the point of resolution, it ensures seamless communication across your business’s workflow and industry. It also uses specific technologies to capture data, reduce friction, and improve customer experiences. 

One of the technologies it uses is mobile solutions. It utilizes its versatile mobile applications to capture and process client information. With this, the company deeply understands its customers and knows how to improve their relationships.

It also provides omni-channel solutions that help businesses inform their customers via email and text. For instance, they use an enterprise-wide-text solution to capture data, send personalized messages, and provide customer support.

In addition, CCC Intelligent Solutions employs a data-driven workflow to share information across the automotive and insurance industries.

By connecting these industries, it provides a unique customer experience. It also helps to improve response time, deliver quality repair, and give informed usage-based insurance quotes.

2. Workflow Streamlining

CCC executes a streamlined workflow that influences decision-making and enhances productivity. From the start of the process until its resolution, the company leverages AI, mobile technology, and IoT to improve its workflow. 

To do this, the company employs its technologies to facilitate data sharing and commerce across client networks. It also streamlines operations and integrates critical business services with a comprehensive and transparent workflow. 

It applies and integrates its versatile solutions into existing workflows in multiple ways. You can choose from its standalone application or a suite of products such as the CCC-hosted components, white-labeled solutions, APIs, and SDKs. Having this workflow creates unique experiences that fit the business’s needs. 

Moreover, the company optimizes operations for thousands of repair facilities, including multi-shop operators. It also delivers digital solutions to attract businesses, provide quality repairs, and track performances. 

Its advanced AI and rules influence their decision-making process, accelerate solutions, and deliver an optimal experience.

3. Artificial Intelligence

The company’s AI solutions provide the business with insights, identify anomalies, and reduce risks. It influences its decision-making process and improves business performance.

It also incorporates increased precision that helps to identify accident types, claim routing, and reparability within minutes. 

Some of the AI solutions the company utilizes include:

• CCC Estimate STP: It incorporates advanced AI, the company’s vast network connection, and insurer-driven rules to initiate detailed and predictive estimates within seconds. This information helps accelerate the business’ vision faster. 
• Injury Causation: Its proven AI solutions can assess and determine the cause of accidents through photos. This enables the users to make casualty claims with ease.
• CCC Smart Estimate: This solution applies AI, machine learning, and estimating logic to predict repair requirements and suggest the estimated cost. 
• CCC Smart Red Flag Detection: This solution can uncover discrepancies such as garaging errors, odometer disparities, duplicate VNs, and multiple filings in the claims lifecycle. They receive digitized alerts to potential duplicate filings across other CCC partners. 
• Subrogation solutions: CCC Safekeep implements the AI-driven subrogation decision into your business workflow. It configures and uses insurer rules and predictive models to produce results. 
• CCC Smart Audit: This solution applies photo analytics and insurer-specific rules to evaluate estimated quality, flag outliers, and re-inspect the claim.

CCC’s AI-proven solutions ensure businesses make informed decisions and create unique customer experiences.

4. Network Management Solutions

CCC’s network management solutions focus on business relationships and compliance across industries. It utilizes technology and APIs to help businesses interact and make profitable transactions. 

It also connects key partners. For instance, it links insurers directly to professional review services. This action enables the insurers to capture and share information within their network to accelerate their processes. 

The company’s technology also facilitates sales among its partners in the automotive ecosystem. It connects thousands of aftermarket, recycled part suppliers and buyers to process over $13 billion in sales annually. 

Furthermore, it supports repair facilities and relationships with diagnostic partners to simplify operations and perform profitable transactions. 

CCC’s dashboards allow collision repairers to audit and assess network performance. They gain access to an aggregated view that shows their relevant key performance indicators. Thanks to this, they can assess the network’s performance, understand how their facilities rank with crucial partners, and compare performances. 

CCC also simplifies the payment process. They connect key partners to simplify customer-to-shop payments and integrate data into the workflow. This helps to reduce manual reconciliation and gain more visibility into accounting.

5. IoT and Exchange

CCC utilizes IoT solutions to reduce risks, improve insights, and uncover new opportunities. The company has a robust data exchange network that influences how businesses connect and make decisions. 

They provide the infrastructure to activate IoT data, which helps them make better decisions for their clients. 

Their hyper-scale cloud processing technology captures multiple terabytes of data per second for their clients. They also leverage their advanced technologies to analyze this data and then use the information to make better, more actionable client decisions. 

Apart from this, CCC provides its clients with consent-based data exchange services. This service provides them with the tools that safeguard, secure, and share data across industries. The company also uses advanced analytics to identify anomalies and improve performance.

Plans and Pricing

CCC’s pricing details aren’t available on the website. However, the company has an electronic bill payment system that lets you view your invoices and make payments online. 

The payment system serves two primary industries. The first is collision repairers, independent appraisers, and part suppliers; the other is insurance carriers. You can pay your bill through the system once you input your CCC username and password. 

You can call by phone to pay via credit card or other electronic payment. Similarly, you can send payment via email with your remittance coupon from your invoice.

Terms and Policies

CCC’s terms and policies govern the access and use of websites. It’s mainly open to existing or prospective customers and current or future investors. 

It’s only available to users over 18 years old. Any user below the recommended age must obtain permission from a parent or guardian.

The policy also emphasizes any agreement made between CCC and the user. The term of use also supersedes the customer agreement in the event of any conflicts.

Furthermore, the use of the site is at the user’s risk. The site doesn’t provide a warranty of any kind for the operation of the site. This means the user assumes full responsibility for any loss incurred while using the site. 

The site also collects personal information about you for marketing, communication, and the improvement of services.

Customer Support

The platform offers customer support through various channels. It has different support channels for customers based on industries. This means that the support channel for insurance carriers differs from that of part suppliers. 

Therefore, you must find channel support that aligns with your industry so that they can help you with your needs. Here are the customer support channels for various sectors:

If you’re a collision repairer, insurance carrier, or independent carrier, you have to contact technical support. 

You can call them via this line. 

800-637-8511. 

Their line is active from Monday to Saturday. You can also chat with them on the website.

If you’re a recycler with questions about their Pinnacle Yard Management Software System, call their Pinnacle support team via this number below. 

888-751-2531.

Their line is active Monday through Friday from 8 a.m. to 6 p.m. CST.

If you’re a part supplier or dealer with any questions, call their part supplier team at the phone number below. It is active from Monday to Friday between 8 a.m. and 5 p.m. CST.

855-874-4404

You can fill out the contact form on the website for other inquiries. Another way to contact them is to visit their physical offices in Chicago, Atlanta, Los Angeles, Alabama, South Dakota, and China.

Here are the physical addresses of their Chicago and Los Angeles offices.

Chicago

167 N. Green St.
9th Floor, Chicago,
IL 60607

Los Angeles

17777 Center Court,
Suite 400 Cerritos,
CA 90703

Wrapping Up

The automotive industry requires technologies that improve their business’s performance. They need a product that makes the workflow easier and prompts them to deliver quality customer service. CCC Intelligent Solutions enables you to have all these solutions at your fingertips. If you wish to learn more about CCC, you should contact them for more information.

Contributors: Funmito OBAFEMI (Technical Writer), Rhodae Eyimofe (Graphic Designer).