Ask-AI Review: Overview, Features, and Integrations 2024

It’s no news that customer service is crucial to sustaining any business. So, to prioritize providing positive customer experiences, many companies now adopt AI solutions to deliver effective and efficient customer support. In fact, artificial intelligence will power 95% of customer interactions by 2025.

Studies revealed that 90% of customers expect prompt responses when asking a customer service question. As a business gains more customers, the number of inquiries, complaints, and requests the support team has to manage also increases significantly. Providing fast and personalized responses to each customer can be a struggle in scenarios like this.

This is where AI-powered customer support software like Ask-AI comes in handy. It offers a conversational tone and personalized recommendations to address customers’ issues directly, allowing your customer support team the opportunity to manage even more complex queries. With the tool’s AI-powered writing assistant and chatbot, customer service teams can automate responses to FAQs, handle multiple conversations simultaneously, and work 24/7 without breaks. In this article, we will deeply dive into Ask-AI’s features, integrations, and pricing to determine whether it’s worth your time.

5 Core Features of Ask-AI 

Ask-AI Overview

Ask-AI is a native generative AI answers and insights solution for enterprises seeking to enhance efficiency and better understand the voices of their customers. The AI-powered platform is designed to streamline your customer relationship management (CRM) process. Ask-AI’s technology uses natural language processing (NLP) to give actionable product insights based on consumer communications and the company’s knowledge base.

Ask-AI was built from scratch by a world-class academic, generative AI research team of developers and analysts. The team is led by Founder and CEO Alon Talmor, a software developer, entrepreneur, and AI researcher passionate about using AI to make information more accessible. 

In Talmor’s words, “Executive teams are excited about the promise of AI and want to take advantage of the technology to make their employees more productive and their customers more satisfied. But they quickly realize that building AI into their workforce systems is more difficult than expected. What they really want is an out-of-the-box application that doesn’t rely on employees asking the right questions. It should tell employees what they need to know – answers, insights, and actions – before they know what they need.”

This is precisely what Ask-AI’s solution delivers to its satisfied clients across the globe. Some companies that use Ask-AI include Yopto, HiBob, Instawork, Own, and Monday.com.

The team is on a journey to transform how enterprises think of customer communications, product development, and company knowledge. Since its launch, Ask-AI has raised a total of $20M in funding over two rounds. In October 2022, the company raised $9M in its first seed funding round led by State of Mind Ventures and Vertex ventures with participation from some private investors.

The second and latest addition to its funding was the $11M raised in January 2024 from a series A round. This second round was led by Leaders Fund, and seed investors also participated. What’s new? Along with the funding news, the company also announced the launch of its sidekick, ASK.

ASK is an always-on sidebar that provides contextual information about any knowledge you need in your employees’ workflow. With ASK, users can enquire about a customer’s past interactions and long-term concerns. You can also get answers and suggestions from its knowledge base across all company sources.

Alon Talmor previously established BlueTail before launching Ask-AI, which Salesforce later acquired.

• Established: 2021
• Founder: Alon Talmor
• Office: Tel Aviv, Israel.

Expert Opinion

Rating: 4.5/5.0

Ask-AI is our gen AI tool for navigating the complexities of customer communications, product development, and internal knowledge management. It gathers information from a wide range of topics and analyzes all business and customer data to generate multiple use cases for customer success, support, sales, research and development, and product development.

Its AI models and extensive knowledge make it easy to chat about anything customer-related in conversational tones, leaving customers happy and satisfied. Ask-AI also enables employees to access the knowledge they need from enterprise data, take the necessary actions to complete tasks faster, and make more informed decisions.

We also like that its newly launched sidekick, ASK, offers a confidence score and linked citations for its generated content. This directly combats AI hallucination – something other AI models, including those with the power of ChatGPT, struggled to do, so it’s a win for us. Like most AI models, any limitations or inaccuracies in understanding customer queries may impact the quality of generated responses.

Overall, Ask-AI is a straightforward tool with a user-friendly interface. The AI app is intuitive and easy to use. Ask-AI integrates well with other CRM and communicator tools companies often use. While it has its pros and cons, we can confirm it’s secure and committed to enhancing customer satisfaction through timely and accurate responses.

Notable Features of Ask-AI

Here are the core features that help Ask-AI stand out as a generative AI platform:

Impressive knowledge Powerhouse

With Ask-AI, you can transform company knowledge into a force multiplier. You may wonder how. Imagine having a giant brain that stores all the company’s know-how, from training manuals to FAQs to customer feedback. That’s exactly what Ask-AI does. It gathers business intel from multiple sources and uses AI to make it easily accessible and relevant to everyone, ensuring each employee has the necessary info to thrive.

The platform then uses the data-backed insights from its impressive knowledge reserve to help enterprises invest in initiatives that support teams and improve outcomes. By identifying and bridging knowledge gaps between employees, enterprises can ensure all organization’s teams have the resources they require to achieve success in their roles. You also get to crowdsource wisdom by leveraging your team’s collective intelligence to keep the knowledge base accurate, dynamic, and current.

AI-powered analytics

Ask-AI uses AI-powered analytics to turn customer interactions into business intelligence that drives strategic decision-making. The platform uses its power to go beyond the basics to uncover hidden trends in customer behavior and their pain points that traditional analysis might miss. You can use insights from these analytics to make informed product roadmap decisions.

By tracking and quantifying the effectiveness of key initiatives over time, businesses using Ask-AI can ensure that investments deliver impressive results and generate positive ROIs. The platform’s reliable analytics features help you proactively identify emerging trends and anticipate customer needs before they arise. Using Ask-AI, you can stay ahead of trends to tailor your services to meet customer’s expectations and remain competitive within your business industry.

MosAIc AI tool for business intelligence

MosAIc is an AI insights solution offered by Ask-AI to create visual maps of crucial customer concerns, questions, and frequently repeated issues based on information from the business. Consider it a tool to help you read customers’ minds efficiently.

For example, imagine you manage the company’s social media platforms. People love the brand, but there are endless opinions, questions, and complaints. Keeping track of all mentions can be challenging. MosAIc is like a super smart assistant for businesses that listen to all the buzz from prospective and existing customers. From emails to chat messages to social media comments, MosAIc doesn’t miss anything.

It then drafts a map to pinpoint trending topics and burning issues regarding the industry. The map isn’t a static image but a dynamic landscape constantly evolving as customer sentiments shift. MosAIc helps company leaders hear customers’ voices and identify trending issues to close knowledge gaps company-wide. Achieving organizational success is easier when employees work toward a common shared goal.

Security

Ask-AI boasts that security is the backbone of its products. The company follows the best-in-class security practices to ensure your company data is completely protected. Ask-AI is GDPR compliant, so you can rest assured your information is secure within the privacy policies of applicable legal standards.

The platform offers end-to-end encryption, so only authorized users have complete control and visibility over company and customer interaction data. Using Ask-AI, you can claim total privacy with automatic PII screening using SOTA NLP. It’s also worth mentioning that the software is ISO 27001 and SOC Type II certified.

Ask-AI Integrations

Integration requirements are now a critical consideration when seeking SaaS products, especially in enterprises. Thankfully, Ask-AI offers seamless integration with many workspaces, knowledge bases, communication tools, project management software, and customer ticketing platforms. So your workflow won’t be affected.

It integrates well with your existing communication tools, like Slack and Teams, so you can instantly gather relevant information based on previous conversations. For example, if an employee needs to look up the vacation policy, they can easily find it without searching documents or interrupting colleagues.

Ask-AI also offers integrations with workspaces like Google Drive and Dropbox and project management platforms like Jira and Asana. Leveraging these integrations, you can access relevant knowledge directly within existing workflows, whether you’re planning a project, working on a document, or brainstorming with the team. Ask-AI can serve as a built-in knowledge assistant, always ready to support your tasks and provide info on any topic you want.

Plans and Pricing

Ask-AI does not offer a free version. However, like many SaaS providers, the company uses a subscription model for its pricing. You can contact the company’s sales team or schedule a demo for a price quote based on your business needs. To request a demo, you must fill out a form detailing your first name, last name, company name, and company email address.

Terms and Policies

Ask-AI has laid out terms of service that specify the conditions by which it offers its products and services. These terms are clearly stated on the company website. Users must agree to said terms before signing in to the platform or using any of Ask-AI’s services.

It also states how the company will use your data in its operations. Consider reading it thoroughly before using any of Ask-AI’s products. You have the right to protect your data and can access or review your personal information as needed. The company also has many security policies guiding the use of your data. These include data protection rights, compliance documents, and cookie policies.

Customer Support

To receive help from Ask-AI’s customer support team, you can reach them on the company website. You must provide your name, email address, and company name to proceed. You can also make inquiries about their pricing through this channel. Otherwise, you can access email support by sending a message to info@ask-ai.com.

If you’d also like to find them on social media, Ask-AI is active and available to engage with you on the following platforms:

LinkedIn: Ask-AI
Facebook: Ask-AI
X (Formerly Twitter): @ask_ai_tech

Wrapping up

A survey revealed that 81% of customers prefer using a self-service option before contacting a customer service representative. The future of AI is even more exciting, with more tools to generate ideas and even compose responses to customers requiring an urgent response, ultimately reducing customer wait time and improving employee productivity.

Ask AI’s solution is designed to enhance efficiency in understanding customer needs and preferences, knowledge management, and automating repetitive tasks. It can also connect with over 50 enterprise work systems, including Google Drive, Jira, Salesforce, Teams, and Slack.

Do you believe this intelligence tool can deliver a measurable impact on your business? Visit the company website today to schedule a demo and verify its powerful AI capabilities for yourself.