Electric AI IT Management Solution Review

What’s the best time to have a hitch solved at work? The best time, without a doubt, is immediately! However, because of the large number of users each SaaS provider deals with daily, it is almost impossible to fulfill this ideal. 

What if there were a tech solution that helps companies respond to IT demands faster? Well, that’s exactly what Electric AI does. Electric AI is a web-based solution that helps companies provide real-time IT support. This way, they are more responsive to issues affecting the company’s tech stack internally and externally. 

In this review of the software tool Electric AI, we will look at its features, integrations, pricing plans, and support options so that you can decide if the product is for you

Electric AI Overview

Electric AI is a managed IT platform that helps businesses solve their internal and external IT problems. They offer several services to help small and medium companies handle their IT challenges and provide support to customers. Besides its core IT management solutions, the company provides tools to help with employee onboarding and offboarding.

Electric AI’s founder, Ryan Denehy, had been involved with developing retail analytics software and other tech tools. However, on September 1, 2016, Ryan established Electric AI, a software that revolutionizes IT support, a common pain point in business.

Before venturing into developing Electric AI, Ryan had previously been at a company that gradually grew from a few employees to more than a couple dozen. He noticed how IT responsibilities piled up as the company grew. Ryan sought tools to automate several IT tasks but struggled to find a fitting software. That motivated him to start Electric AI a few years later.

So far, Electric AI has raised over $212M in funding, with investors such as Harmonic Growth Partners and Slack Fund backing them. From its corporate headquarters in New York City, the company is revolutionizing the IT world with automation. 

• Established: 2016
• Founder: Ryan Denehy
• Office: New York City, New York, United States

5 Core Features of Electric AI

Expert Opinion

Rating: 4.8/5

Electric AI is an integrated IT management tool that helps users easily handle their IT problems. 

Our first stop with Electric AI’s review was the interface. The software is easy to navigate. We particularly like the simplicity of the IT management dashboard and how users can easily find information with one click.

Performance-wise, Electric AI fared better than several alternatives. For one, it provides a suite of tools excellent for small and medium businesses that need reliable support. 

Electric AI provides remote and on-site firms with various tools, including IT monitoring, security updates and tracking, device monitoring and support, and employee onboarding solutions. These tools further aid in onboarding, offboarding, and troubleshooting various applications. employee onboarding solutions handle every stage of the onboarding process, including hardware and software setups.

However, a pain point some businesses may have with the company is that support is only available through instant messaging on Slack. Providing more support channels may be helpful for customers more comfortable with more traditional channels, like telephone or email.  

Electric AI integrates with several critical solutions, such as Slack and MalwareBytes, helping to maximize the value of integrated IT management.

Notable Features of Electric AI

Electric AI offers several excellent features that help businesses solve IT management issues. We will look at these features below:

1. Simplified IT management

Electric AI provides tools that allow managers to have a clear view of the health of the company’s IT environment. The software presents various IT information on one dashboard, harmonizing real-time data on devices, networks, employees, applications, and support. 

Electric AI’s IT scorecard monitors various metrics gives users a weighted summary of outcomes and provides a snapshot of environmental health scores. This scorecard alerts the manager to gaps in the IT infrastructure so the appropriate professionals can take immediate action. 

In addition, the scorecard uses advanced AI analytics technology to forecast potential problems. Based on the data gathered, the tool suggests areas for improvement so you can take appropriate measures to protect your IT systems.

2. Security tracking and management

Electric AI’s security policy management solutions help companies comply with established security protocols. The tool allows companies to implement various industry best practices, such as firewall enforcement and password saving. The tool also provides data-backed recommendations that help teams recognize when changes must be made. 

Most businesses switch between various tools, requiring cross-platform security. With Single Sign-On and Multi-factor Authentication, Electric AI helps companies to keep up with the latest trends. 

Electric AI also works with industry leaders in the network security space, including Cisco Meraki and Ubiquity. These partnerships help the company offer confidentiality, integrity, and solid network performances across the team.

3. Device monitoring and management

Staff members have different device preferences, whether a Microsoft Windows PC or a Mac. Electric AI offers stellar device management capabilities to help companies keep their devices functional and up-to-date. 

For one, it provides a central point for continuous real-time views of various devices across your company. This solution gives users insight into device health, application usage, processor speed, RAM, and policy compliance. 

Electric AI also makes device security standardization smooth. The tool lets you quickly roll out patches, upgrades, and system updates across various devices. 

The solution also makes adding (or removing) devices to the company’s inventory a breeze, remotely setting up or wiping devices within a few minutes.

4. Application support

With most businesses using multiple applications to handle their tasks, it can be a challenge to coordinate it all effectively. With Electric AI’s application support solutions, this can be easier. 

Electric AI’s application support capabilities include automated app installations, license and user management, and request approval management. This takes these admin-heavy requests off your shoulders and saves time.

Electric AI also supports cloud drive organization, enabling users to manage cloud storage across platforms such as Dropbox, Box, and Google Drive. It also provides security solutions to prevent sharing files outside your company’s domain. 

Electric AI’s application support feature is also complemented by organization-wide visibility, ensuring you know how each app fits into the company.

5. Employee onboarding and offboarding

Electric AI provides technologies that can reduce staff onboarding time from several hours to a few minutes. On the Electric Platform, users submit a request, and the rest of the process is automated. 

The software handles more tasks like device acquisition, provisioning and de-provisioning, credential management, and storage. This enables users to quickly install and set up new gadgets. The company also offers secure employee offboarding services to ensure that previous employees no longer have access to critical information.

Electric AI Integrations

Electric AI integrates with various industry-leading tech solutions. Currently, the company integrates with over 250 SaaS apps so that you can enjoy cross-platform support across your organization.

With its Slack integration, Electric AI allows users to interact with coworkers, share information, and receive feedback for stellar company operations. The tool also integrates with Microsoft Teams, a popular hub for teamwork.

This software also integrates with other top solutions, such as Kaseya, Jamf, Google Workspace, Ubiquiti, Trello, and Cisco Meraki.

Plans and Pricing

Electric AI offers robust pricing plans for its clients. Its two major plans are the Basic and Core plans. Although Electric AI does not explicitly give a specific cost for its users, it charges businesses per user per month. Therefore, the total expenditures on your business will vary depending on your team size and any extra functionalities you’d like to add.

Prices and Key Features Comparisons Table

	Basic	Core
IT Management and Reporting
IT scorecard to track IT health
Employee onboarding (Employee onboarding requests available M – F, 9 – 9ET)
Security Controls
Deploy and manage device configuration settings and security controls
Firewall configuration
Disk encryption
Application Management
Install on company devices
Provisioning + de-provisioning for installed applications
Provisioning + de-provisioning for SaaS applications
IT Service Desk
Weekend Support	$15 / user/month*28 user minimum	$15 / user/month*28 user minimum
Network and server management	Priced per location	Priced per location
Cyber Security Solutions
Email Protection
Multi-factor Authentication
Endpoint Protection & Response
Backup & Recovery Solutions
On-Premise Server: Build or OS Upgrade
PC and/or Mac Files & Folder Backup
SaaS Backup (Google & Microsoft Only)

Terms and Policies

The use of Electric AI’s platform and services is governed by its terms and rules. The corporation claims that the terms are subject to change at any time, but that it will always let users know if it intends to do so. The company also takes customer data and privacy seriously, and anyone using the platform must be of legal age. Copyright regulations must also be followed by users in relation to any online material.

Customer Support

Electric AI provides robust support through self-help options and various ways to reach the company. The company has a robust blog with information on how to use the website and how to use its features in company contexts.

The company also provides remote IT support across the US, so you can interact with a live agent where needed.You can also get help by sending an email to hello@electric.ai. Users can also learn from other subscribers’ experiences, get updates on new feature additions or product hacks by following the company’s social media pages.

Alternatively, you can visit the company’s headquarters at:
915 Broadway, Suite 802
New York, NY 10010.

Wrapping Up

Electric AI is a SaaS tool that helps businesses handle all their IT needs from one place. This way, users can save time and effort on these complex tasks. You can schedule a meeting with their team if you’ve read our article and want to see how the platform works in real time.

Contributors: Victor Femi-Lawal (Technical Writer)