Platforms that get the highest rating in this metric are easy to use and intuitive. They have an excellent layout of the features, such that users can easily navigate the platform to locate everything they need to get started. Platforms that provide tour guides or tutorials to new users tend to have extra points in this metric.

For each software we review, we measure the available features and compare their sophistication against other competing software. We also check how efficient and extensive the featured tools are. Our grading system favors software that provides better features when compared to other alternatives.

Pricing indicates the value for money offered by the software. We analyze the software’s pricing structure and compare it to similar products in the market to determine whether it offers a fair price for the features it provides. Software that is free to use or offers free trials makes up the core aspects of

How responsive is the customer support team to submitted queries? Does the software provide extensive self-help resources? Those are some core questions we ask when examining software on this metric. We examine the platform’s support structures and how easy it is to get technical support. Our grading system favors companies with 24/7 customer support and multiple help channels, like telephone, email, and live chat.

When scoring the software’s integrations, we aim to determine the number of integrations supported and popular tools and services. Besides the number of available integrations, we check for the efficiency and depth of functionality these integrations provide.

This metric is important because businesses often use multiple software tools, and the ability to connect them seamlessly improves workflow efficiency.